FAQ: THE MOST FREQUENTLY ASKED QUESTIONS AND THEIR ANSWERS

As a classic B2B company, HAHN+KOLB aims the sale of its products exclusively at trade customers. This is therefore the basic requirement to be able to register in the online shop.

The registration process depends on whether you already have a customer number at HAHN+KOLB. If you do, please use our registration form for existing customers. If you do not have a customer number with us, please use the form for new customers.

Do you not yet have a customer number at HAHN+KOLB? Then please use our form for new customer registration.

Are you already a customer of HAHN+KOLB and have a customer number? Then please use the form for existing customer registration.

Registering in our online shop provides you with a wide range of options:

Among other things, you can order from HAHN+KOLB 24 hours a day, you can see your individual price for each article in the online shop and you will have access to a comprehensive range of functions within your customer account (budget settings, approval workflow etc.), which can be set up according to your individual needs.

We will try to complete your registration as quickly as possible.

However, as we need to check your registration manually for both your security and ours, it may take a short time to confirm your account.

After you have completed the registration in our online shop, your details will be checked manually. You will then receive the details to access the online shop via email. As soon as you have received your access details from us, you can log into the online shop and make purchases.

To do this, go to "My Account", select the "Settings" section, and then navigate to "Access data". Under "Change Password", you can set your new password.

Please enter your customer and partner number and select "Forgotten your password?". The stored email address will then receive an automated email that contains a link to assign a new password.

If you have forgotten your access details, you can contact our online shop support (tel.: +33 1 69 194390 / email: info@hahn-kolb.fr / Monday to Friday from 8.00 am to 5.00 pm).

The partner number is available only from the online shop support. Please contact our colleagues: tel.: +33 1 69 194390 / email: info@hahn-kolb.fr (Monday to Friday from 8.00 am to 5.00 pm).

This change can only be made by the administrator registered in the customer account. To do so, go to "My Account", select the "Settings" section, and then click on the "Other Users" tab.
Now select "Create New User". You can now create a new user by filling out the corresponding form completely.

This involves a change to master data and can therefore only be made by HAHN+KOLB. Please inform your personal contact about the desired adjustment. You can find the contact details of your personal contact in the pop-up window under "My Account".

There are various options for this. Which option is suitable for your request depends on who the change is intended for. Please follow the steps below according to your needs:

1.) Creating a personal delivery address:
Settings → My Profile → Delivery Addresses → Create New Address → Save

Set delivery address as default*:
My Profile → General Settings → Activate the field "Preselect standard user address as delivery address" → Save

2.) Creating a delivery address that applies to all online shop users of the company:
As an administrator, you can create delivery addresses for other users of your company in addition to your personal delivery addresses.
Please proceed as follows:
Settings → Company → Delivery Addresses → Create New Address → Save

(Note: It is not possible to set a general or permanent default* for all users here. This would have to be stored individually for each user.)

3.) Creating a delivery address for individual online shop users:
Settings → Other Users → In the respective user card, click the three small dots in the top right corner → Delivery Addresses → Create New Address → Save

Set delivery address as default*:
Other Users → In the respective user card, click the three small dots in the top right corner → General Settings → Activate the field "Preselect standard user address as delivery address" → Save

* "Setting as default" refers to permanently assigning a different standard address for a user.
However, this address can be changed to another saved address during the ordering process if desired.

Please contact our online shop support for this (email: info@hahn-kolb.fr)

To be able to create a new cost unit, you must be registered as an administrator of your customer account. In "Settings", under the "Company" tab, you will find the "Cost Unit" section.
Here, under the "Create Cost Unit" tab, you can create a new cost unit by entering a name or label. After that, the cost unit is assigned to a user. Please follow the steps below:

Settings → Other Users → Search for the desired person → In the respective user card, click the three small dots in the top right corner → Cost Unit → Activate cost unit on order level or cost unit on item level → Select type of assignment → Save

The assigned cost unit can now easily be selected and assigned to products in the shopping cart. In addition, a new cost unit can also be created and assigned directly in the shopping cart.

To be able to assign a budget, you must be the administrator of your company’s customer account. Go to "My Account", navigate to "Settings", and select "My Profile". There, you will find the "Budget" section. Please enter the desired sum and save your changes. This budget will then be applied to you personally.

As an administrator, you can also set a budget for the entire company or for individual users. Please follow the respective steps depending on your needs:

1.) Budget for the entire company:
My Account → Settings → Company → Budget → Enter sum → Save

2.) Budget for specific users:
My Account → Settings → Other Users → Search for user → In the respective user card, click the three small dots in the top right corner → Budget → Enter sum → Save

To set so-called order value limits, you must have administrator rights for your customer account. Go to "My Account", navigate to "Settings", and under "My Profile", open the "Orders" section and select "Order Value Limits". In the next step, you can enter the desired values and save them. These order value limits will then be applied to you personally.

As an administrator, you can also set order value limits for the entire company or for individual users. Please follow the appropriate steps depending on your needs:

1.) Order value limits for the entire company:
My Account → Settings → Company → Order Value Limits (in the "Orders" section) → Open the "Order Value Limits" tab → Enter values → Save

2.) Order value limits for specific users:
My Account → Settings → Other Users → Search for user → In the respective user card, click the three small dots in the top right corner → Orders → Open the "Order Value Limits" tab → Enter values → Save

As an administrator, you can define an approval process in the "Settings" section of your customer account under "Other Users". To do so, click the three small dots in the top right corner of the respective user's card. Then select "Orders". In the "Approval Process" tab, you can assign an approver via the drop-down menu.

If approval is only required above a certain amount, you can define this individually afterwards in the "Order Value Limits" tab.

Please make sure to save your changes in each case.

Order templates can be used either by a single user ("personal order template") or by multiple users of the same customer account ("shared order template").

1.) Creating a personal order template:
You have the option to create an order template manually or generate one from a file.
To do so, go to "My Account" and select "Shopping Lists".
In the "Order Templates" tab, you can either create a new template or generate one from a file.
In the pop-up window that opens during creation, you can directly define whether the template should be for your personal use or shared with all users of the customer account.

2.) Creating a shared order template:
Proceed as described above, but in the pop-up window, select the option "Share with all the users".

Alternatively, you can convert an existing personal order template into a shared one at any time. To do this, open the existing order template and select "Share order template".
In the next step, confirm the action and save the changes.

You can design the favourites list as well as the order template according to your individual wishes and requirements. You can create an order template from the product details page or the shopping basket, for example. You can fill in your favourites list using the corresponding function on the product details pages. The key difference is that you can share an order template with other users of the same customer account. A favourites list remains unique to each user and cannot be changed by other users within the same customer account.

In both templates, you can add individual products or the entire list directly to the shopping basket.

Products that you have ordered multiple times in the past from HAHN+KOLB are grouped and saved for you in a separate section. You can find this overview under "Shopping Lists" in the "Top Products" tab.

With 120,000 different products, HAHN+KOLB offers you a comprehensive selection of high-quality tools, ranging from machining tools and general tools to workshop equipment and machine tools. Among these, you will also find more than 35,000 products from our ATORN brand!

Yes, all catalogues are also available in digital form as a flip catalogue! Intelligent links mean that you can access the online shop directly from the product in the flip catalogue in just a few clicks.

Yes, you can order all products from the catalogue in the HAHN+KOLB online shop, provided that the products are currently available at HAHN+KOLB. The online shop also offers you a wide variety of products that you will not find in the standard catalogue.

If you do not find the product you want in the online shop, please give us a call (tel.: +33 1 69 194390 / Monday to Friday from 8.00 am to 5.00 pm) or send us an email (email address: info@hahn-kolb.fr).

The HAHN+KOLB online shop has a few options to help with this:
Use our extensive filter options, which you can find above the products on many pages. If you already know which article number you would like to order, you can use our quick add-to-basket feature.

Looking for clamping jaws, gloves or safety shoes? Then please use our interactive product finder! The finder will use targeted questions to guide you to the right product for your needs.

To place an order via our online shop, you need to register yourself and your company first. The registration process differs for existing HAHN+KOLB customers that are registering in the online shop for the first time and for those that are not yet HAHN+KOLB customers.

Once you have registered, you will receive your log-in details. You can now log in and conveniently order the articles you need online.

You can view past orders under "My Account" in the "Orders" section.

Essentially, you can view any promotional article like a regular article. There is only one small difference when ordering: when you enter the article number, you must include the two letters before the article number (e.g.: AB12345678). This relates both to the search bar and the add-to-basket feature.

Yes, this is possible. The articles will be transferred after your registration.

You can enter and redeem a voucher code in the shopping basket.

All purchases via the online shop are made as a purchase on account and invoiced.

Yes, you can add a second personal email address under "Settings", in the "Orders" section under the menu item "Order Parameters".

An approval workflow is a sequence of steps leading up to ordering from HAHN+KOLB. If an approval workflow is stored, a user's order is not forwarded directly to HAHN+KOLB; first, it goes through the stages defined in advance by your administrator. The selected shopping basket is submitted to an approver in your company for approval. The approver can either approve, modify or reject the order.

Yes, as well as rejecting or approving the shopping basket, the approver is also able to delete or add individual items. The approver can also increase or decrease the selected quantities.

No, you as a customer can no longer process the order from this point. However, you can cancel the order within 15 minutes. The only way to make changes to the order is via the online shop support (tel.: +33 1 69 194390 / email: info@hahn-kolb.fr).

If you submitted an order but were not logged in at the time, the system will not be able to assign the order and will not submit or process it.

Yes, you can easily check the status of your orders at any time in your customer account under "Orders".

The delivery time depends on various factors, such as stock availability or the type of articles that you ordered. We always try to send you the ordered goods as quickly as possible.

You can find information about returns in the "Service" section under the menu item "Returns".

We are also there for you after your purchase! Orders that did not meet your expectations can be returned to us. In case of doubt, you can contact us in advance in order to discuss how to proceed (tel.: +33 1 69 194390 / email: info@hahn-kolb.fr / Monday to Friday from 8.00 am to 5.00 pm).

Returns are usually free of charge. Up to a weight of 40 kg, you can return the goods to us by mail. Above this limit, please get in touch with your personal contact, who will then organise the return via our forwarding agent.

You have a variety of ways to get in touch with us! Feel free to use the listed contact options at the bottom of this page.